Troubleshooting asset investment optimization in Maximo Health and Predict - Utilities

Before you begin troubleshooting, ensure that the following information is true:

• IBM Maximo Scheduler Optimization is deployed and configured. Learn more about deploying Maximo Scheduler Optimization. 
• Asset investment optimization was enabled when Maximo Health was deployed. Deploying Maximo Health is required to deploy Maximo Health and Predict - Utilities. Learn more about deploying Maximo Health and Predict - Utilities. 
• You have the correct level of access to Maximo Health and Predict - Utilities. Learn more about user management.

Required data missing 

If required data is missing, assets might not be added to the project or might not be included in the analysis. The action for specifying required data depends on the specific data that is missing. Review the following list to determine how to specify missing data.

• Asset type: To specify an asset type, open the source system, locate the asset record, and specify the type there. Depending on how the application administrator configured the integration between Maximo Health and Predict - Utilities and source EAM system, it might take a few minutes for Maximo Health and Predict - Utilities to show the data after it is specified or updated. If the source EAM system is not Maximo Manage, you can more quickly synchronize data by enabling event listeners for data that is related to asset investment optimization, such as assets, locations, work orders, and inspections.
• Risk scores: You need to configure or add the assets to a scoring group that includes a risk score calculation on the Scoring page. For more on configuring and adding assets to a scoring group, see Getting started for application users. Scores are not automatically calculated when a scoring group is activated.

   You can manually calculate or recalculate scores for individual assets by opening an asset and then selecting Actions > Recalculate scores. To recalculate all active scores for all assets in scoring group, in the scoring group, in the Scores table, click Recalculate scores.

• End of life curve model: Contact your data scientist. A predicted risk curve model is also required, but the model is automatically generated based on the other required data.
• Effective age score or installation date: To determine which assets are missing an installation date, you can review the Missing installation date work queue. To configure effective age scoring, you need to configure or add the assets to a scoring group that includes an effective age score calculation on the Scoring page. For more on configuring and adding assets to a scoring group, see Getting started for application users. Scores are not automatically calculated when a scoring group is activated. You can manually calculate or recalculate scores for individual assets by opening an asset and then selecting Actions > Recalculate scores. To recalculate all active scores for all assets in scoring group, in the scoring group, in the Scores table, click Recalculate scores.
• Criticality score: Configure or add the assets to a scoring group that includes a criticality score calculation on the Scoring page. For more on configuring and adding assets to a scoring group, see Getting started for application users. Scores are not automatically calculated when a scoring group is activated. You can manually calculate or recalculate scores for individual assets by opening an asset and then selecting Actions > Recalculate scores. To recalculate all active scores for all assets in scoring group, in the scoring group, in the Scores table, click Recalculate scores.

*Note: Decommissioned assets cannot be added to a project. If an asset in the project is decommissioned, the asset is removed from the project. 

A replacement plan template is also required for each asset type in the project. You can specify the template before you create the project or on the Create project page.

• Check that you have the required data to run the analysis. For more information, see the Required data missing section of this article.
• Check your network connection status and if issues exist, rerun the analysis. 
• Check for issues in Maximo Scheduler Optimization, such as issues with the model name or other metadata. If you have the job ID, use the job ID to locate the job in Maximo Scheduler Optimization.

1. In the Suite navigator, on the Add-ons tab, click Scheduler Optimization. 
2. Click the Jobs tab. 
3. Search for the job ID that was in the message. 
4. Click the three-dot menu and then click Download log. 

Analysis was interrupted

If the analysis was interrupted, an issue likely occurred in Maximo Scheduler Optimization that caused the job to stop or the job was manually stopped. If you have the job ID, complete the following steps to review the logs for the job in Maximo Scheduler Optimization:

1. In the Suite navigator, on the Add-ons tab, click Scheduler Optimization. 
2. Click the Jobs tab. 
3. Search for the job ID.
4. Click the three-dot menu and then click Download log. 

Assets added to the project are missing 

If an asset is decommissioned, the asset isn't added to the project, though other selected assets are added. To resolve the issue, determine whether the assets are decommissioned. If the assets are not decommissioned, try adding them again. 

Assets can't be removed from a project

If an error message occurs when you remove assets from a project, try removing the assets again. If the issue persists, contact your application administrator to manually remove the assets from the project in the database.