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ITCAM for Transactions - Find information for ITCAMfT and associated products

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Abstract

ITCAM for Transactions - Find information for ITCAMfT and associated products

Body

IBM Tivoli Composite Application Manager for Transactions
~ How to do stuff
~
By Kevin Baldwin -


How to.....How to.....

Find useful information for ITCAM for Transactions and associated products.


There are a variety of information sources ranging from product documentation in the Information Center to technotes, blogs and developerWorks articles that can be found using search engines or IBM resources such as the IBM Customer Support Portal.

The main purpose of this blog is to highlight information that isn't already listed in the "ITCAMfT ~ How to do stuff ~ Homepage".

In addition to ITCAMfT specific information, you'll find links to information relating to other products associated or integrated with ITCAMfT.

  • IBM Tivoli Monitoring (ITM)
  • Rational Performance Tester (RPT)
  • Rational Functional Tester (RFT)


I hope you'll find this information useful in the planning, installation, configuration, maintenance and ongoing use of the ITCAM for Transactions product.

Some of the links in this blog require an IBM User Account.

If you have links to information that you believe will benefit others, please post a comment and I will review them for inclusion in this blog.

Also let me know if you encounter broken links. I'll make sure these are checked and updated or removed.


IBM Tivoli Composite Application Manager for Transactions (ITCAMfT)

 Title Description

 Knowledge Center

 ITCAMfT Knowledge Center documentation includes instructions for planning, installing, configuring,
 and completing all of the major tasks with the product.
 This link provides a list of links to all versions of ITCAMfT product documentation.

 IBM Education Assistant

 Is a collection of multimedia educational modules designed to help you gain a better understanding of
 IBM software products and use them more effectively to meet your business requirements.

 ITCAMfT Technotes Index

 Use this index to find technotes by selecting a component then category.
 All ITCAMfT components have categories of: Planning, Installation, Configuration, Workspace and Views,
 Reporting and Troubleshooting. Other categories apply to specific components. eg. "RPT Recording" to
 find technotes relating to recording RPT scripts for playback on RRT agents.

 Finding information for  ITCAMfT

 This technote acts as a launch pad to other technotes for the different ITCAMfT components. Each
 technote contains information and links for that specific component. For example:

  •  Collecting data to open a PMR
  •  Troubleshooting
  •  Component specific product documentation

 IBM Support Assistant Data Collector

 How to install and run IBM Support Assistant Data Collector (ISADC) for ITCAMfT to quickly collect
 diagnostic files

 ITCAM for Transactions (ITCAMfT) Wiki

 Provides links to developerWorks articles and documents including:

  •  Best Practices
  •  Troubleshooting
  •  Performance and Tuning

 RPT Citrix Playback on RRT agents

 The playback of RPT Citrix scripts on RRT (T6) agent, V 7.3.0.1 requires specific Citrix client versions on
 different Windows platforms.
 This developerWorks article includes a RRT 7.3.0.1 and Citrix compatibility table

 Robotic Response Time Event Types This technote explains the meaning of the various Event Types seen in RRT Playback Status workspace
 in the TEP.

 ITCAM RPT RFT Robot Support Matrix

 This developerWorks article uses a simple table to show what versions of RPT and RFT are supported
 by and supplied with different versions of ITCAMfT.

 T3-T6 communications across firewalls

 Describes the ports needed to export scripts from Rational products to AMC (T3) and distribute them to
 RRT (T6) agents

 ITCAMfT ~ How to do stuff ~ Homepage

 This blog contains links to other blogs in the "ITCAMfT ~ How to do stuff" series


IBM Tivoli Monitoring (ITM)

 Title Description

 Knowledge Center

 Knowledge Center documentation includes instructions for planning, installing, configuring, and
 completing all of the major tasks with the ITM product.
 This link provides a list of links to all versions of ITM product documentation.

 IBM Education Assistant

 Is a collection of multimedia educational modules designed to help you gain a better understanding of
 IBM software products and use them more effectively to meet your business requirements.

 IBM Tivoli Monitoring (ITM) Wiki

 This WIKI will provide you with valuable information and guidance on currently available IBM Tivoli
 Monitoring products and solutions.

 Collecting data: Read first for Tivoli 
 Monitoring components and agents

 Describes how to collect troubleshooting data for problems with ITM components. Gathering this
 information before calling IBM support will help familiarise you with the troubleshooting process, save
 you time and expedite the solution to your problem.

 Locations for Problem Determination data
 (Logs, Configuration, Trace)

 This technote provides documentation of where to find ITM logs, configuration and other files to be
 collected for problem determination

 TEPS Situation Event Processing

 Troubleshooting procedures for Situation Event Processing by the TEPS

 ITM 6.3.0 - Sending events to OMNIbus
 ITM 6.2.3 - Sending events to OMNIbus
 ITM 6.2.2 - Sending events to OMNIbus

 Use the appropriate link to access the ITM Information Center describing how to setup up event
 forwarding to Netcool/OMNIbus

 Ports to open across a firewall

 Multiple ITM components on the same server will assign ports based on the startup sequence and a
 well known algorithm.
 Use this technote to understand what port numbers need to be open.

 ItmWarehouse: Short Term History files

 This blog describes how to keep the short term history(STH) files at a reasonable size

 ItmWarehouse: Short Term History files:
 How to survive using a limited data plan

 Followup to: ItmWarehouse: Short Term History files
 Describes how to use situations to raise alerts when STH file size is exceeded

 blogs:
 Application Performance Management -
 ITM 6 Nuggets of Knowledge

 This is a series of blogs by ITM L2 Support Engineer Mark Leftwich that are aimed at hints and tips to
 maximise the use and value you can get from the IBM Tivoli Monitoring (ITM) product suite.
 
 This index lists all blogs in the series.

 blogs:
 developerWorks - Sitworld

 A series of blogs providing education, guidance and advice in the use of situations relating to issues
 worked on by the blogs author:
 John Alvord - Advisory Engineer - ITM L2 Support


Rational Performance Tester (RPT)

 Title Description

 Knowledge Center

 RPT Knowledge Center documentation is designed to help you install, configure, use, tune, monitor,
 troubleshoot, and maintain the product.
 This link provides a list of links to all versions of RPT product documentation.

 Execute the data collection executable

 To gather IBM Rational Performance Tester (RPT) logs required for proceeding with the initial problem
 investigation.

 How to make RPT Citrix tests robust 
 and scalable

 This technote provides the answers

 Meaning of the file extensions in RPT

 Provides a non-exhaustive list of the Rational Performance Tester files

 Java processes accessing memory upon 
 executing a performance test

 Understanding the Java processes involved while working with RPT will help fine tune the scalability of
 the script execution in any given environment.


Rational Functional Tester (RFT)

 Title Description

 Knowledge Center

 RFT Knowledge Center documentaion is designed to help you install, configure, use, tune, monitor,
 troubleshoot and maintain the product.
 This link provides a list of links to all versions of RFT product documentation.

 MustGather: RFT data collection

 Information you should provide to Rational Client Support when requesting assistance with an issue with
 RFT

 Image Verification Point fails

 Explains how to resolve a failed Verification Point message during script development

 Unable to find objects or update object 
 recognition properties

 Describes how to resolve object not found errors when running a script during the development phase

 Testing Using Rational Robot versus RFT

 This article uses examples to show how some Rational Robot scripting functions are achieved in RFT.


Other

 Title Description

 IBM Electronic Support

 IBM electronic support can help you:

  •  Prevent problems
  •  Find information
  •  Download fixes and updates
  •  Troubleshoot problems
  •  Work with IBM Support
  •  Learn more about your products

 IBM Support Portal

 The IBM Support Portal provides IBM customers a centralised view of all technical support tools and
 information for all IBM systems, software, and services.
 You can personalize the pages to focus on exactly the information and resources you need for problem
 prevention and faster problem resolution.

 My Notifications

 Subscribe to automatic e-mail notifications to stay informed about new and updated content.

 Fix Central

 Allows you to search, select, order, and download fixes to your system with a choice of delivery options.
 
 Fix Central has been designed to make it easy to find and obtain fixes by providing multiple search and
 ordering  options. These include the following:

  •  Search by APAR or SPR identifier
  •  Search by Fix ID
  •  Search by arbitrary text
  •  Search for recommended groups
  •  Limit search results by category, product, release, and platform
  •  Include prerequisite and corequisite fixes
  •  Download using Download Director, HTTP, or FTP

 IBM Software support lifecycle

 Find detailed information about the available IBM Software Support Lifecycle Policies

 Gateway to APM Support Resources

 Directs you to a collection of documents for the Application Performance Management (APM) products

 



Visit the ITCAM for Transactions ~ How to do stuff ~ Homepage for more blogs in this series

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