Activating remote service support

Remote service support enables you to securely give the service and support organization access to your server to enable problem analysis and determination.

Before you can activate a session, you must allow access for remote service support. For details, see Allowing access for remote service support. After you have allowed access for remote service support, you can activate remote service in one of the following ways:

Perform Function 66 (Activate Remote Service) on the control panel. For details, see Function 66–Activate remote service.
Select the Activate remote service support communication line option on the Work with Remote Service display by performing the following procedure:

Note: Electronic customer support is not available while DST remote service is active. For more information on electronic customer support, see the system operation information.

Select the Work with remote service support option on the Use Dedicated Service Tools (DST) display.
Make a note of the current mode setting on the modem. Then select the Activate remote service support communication line option from the Work with Remote Service Support display. This activates the communications line and sets the modem to asynchronous mode.
When the service provider ends the remote service session, the console is available for normal DST operations.
Note: If the console is input-inhibited after the service provider ends the remote service session, select Function 21 to make DST available again.
Select the Work with remote service support option from the Use Dedicated Service Tools (DST) display.
Select the Deactivate remote service support communication line option from the Work with Remote Service Support display to release the communications line.
Note: Releasing the line does not reset the modem mode. Remote service uses asynchronous mode. If the modem was originally set to a mode other than asynchronous, you must manually select the mode again.

This ends the procedure.