01 Why Conversational AI?

Learn how conversational systems can improve your customer service by automating tasks, augmenting experiences, and differentiating your business.

06:14

About the speaker

Rob High, IBM Vice President, IBM Fellow, CTO IBM Edge Computing

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02. Getting started

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03. Organizing your team

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04. Core concepts

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Resources

Companion Guide
This guide summarizes the episode and provides key lessons. Great to have for reference or share with a colleague.

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RBS
Cora, an AI assistant is trained with over 1,000 responses to more than 200 customer queries.

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