Masterclass series
Customer service and AI
Join experts to learn basic and advanced conversational AI concepts that are helping businesses across industries engage customers more effectively.
Masterclass series
Customer service and AI
Join experts to learn basic and advanced conversational AI concepts that are helping businesses across industries engage customers more effectively.
01
Why Conversational AI?
Learn how conversational systems can improve your customer service by automating tasks, augmenting experiences, and differentiating your business.
02
Getting started
Dive in with the three steps to a successful AI journey: Learn how to prove AI helps solve the challenge. Then adopt an AI approach that works for your business and scale your capabilities.
03
Organizing your team
Autodesk reduced resolution times by 99%. Hear from members of the Autodesk Machine Assistance team on how they build and optimize their conversational solution.
04
Core concepts
Conversational AI has come a long way from the early days of chatbots. Core concepts – like intents, entities, and dialog flows – underlie today’s sophisticated experiences.
05
Conversational design
From question collection to continuous learning, these six conversation design steps are key to effective conversational AI design.
06
Advanced concepts
Apply advanced concepts like natural conversations, integrations, and analytics to augment intelligence and responsiveness in your conversational AI solutions.
About the Masterclass
This six-part Masterclass addresses a full range of conversational AI concepts to help business leaders build and scale robust AI customer service solutions. Learn about Watson's industry-leading conversational computing technology that helps enterprises reduce dropped calls, speed call resolution, improve customer satisfaction, and offload repetitive, lower-value tasks from agents.
Begin the Masterclass
