04 Core concepts

Conversational AI has come a long way from the early days of chatbots. Core concepts – like intents, entities, and dialog flows – underlie today’s sophisticated experiences.

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07:10

About the speaker

Fredrik Tunvall, GTM Lead, Offering Management, IBM Watson Assistant

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03. Organizing your team

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05. Conversational design

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06. Advanced concepts

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Resources

Companion Guide

Companion Guide
This guide summarizes the episode and provides key lessons. Great to have for reference or share with a colleague.

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LivePerson

LivePerson
An AI-powered chat and messaging platform for customer service.

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