How can IBM Sterling Partner Engagement Manager (PEM) save you time?
Tell us how many partners you onboard annually
PEM works best for organizations with 250 or more partners (defined as suppliers and customers).
68% of organizations exchange information with more than 250 partners annually.
PEM dramatically shortens onboarding time
Without PEM, it can
take 4 weeks or more to manually
onboard a new partner.
With PEM, you can
reduce that time up to 75% per
partner.
750 Weeks saved
Imagine all the things you could do
with every week you
save
Start that hybrid cloud project!
Focus on adopting AI and blockchain technologies.
Ride the world’s longest roller coaster 2,800 times.
How long does it take to renew your partners’
security certificates?
With PEM, it’s virtually instantaneous!
PEM automates certificate renewals, allowing your partners to maintain and service their own record.
This self-service process reduces the amount of time your IT department spends managing existing partners.
See what you can do with PEM
With PEM...
01
Total partners onboarded
00
Certificates renewed
Automated partner onboarding
Onboarding
request received- Partner
receives link to branded PEM login
- Partner
completes self-service onboarding
- PEM initiates
automatic test run
- New partner
onboarded!
And without...
00
Total partners onboarded
00
Certificates renewed
Manual partner onboarding
- Onboarding
request received
- IT sends new
partner questionnaire
Questionnaire returned incomplete- IT
emails/calls partner
- No response
Instead of a lengthy, manual back-and-forth communication process that is prone to costly errors. PEM’s self-service portal allows both business users and partners to manage their records without involving the IT department.
With PEM...
01
Total partners onboarded
01
Certificates renewed
Automated certificate renewal
- PEM shows a
security certificate is about to expire
- Renewal
notification text to supplier
- Supplier logs
into PEM and supplies new certificate
- Certificate
renewal complete!
And without...
00
Total partners onboarded
00
Certificates renewed
Manual partner onboarding continues
- Partner
delivers missing information
- IT configures
SFTP setup
- IT emails
partner to retrieve test file
- Test file
retrieval fails
- Meeting set to
resolve issue
PEM avoids delays by automatically detecting SSL certificates that are about to expire and notifying partners to upload new ones.
With PEM...
02
Total partners onboarded
02
Certificates renewed
Automated partner onboarding
and certificate
renewal continues
- Another
partner onboarded
- Existing
partner certificate renewed
- IT starts
their discovery on hybrid cloud — months
ahead of schedule!
And without...
00
Total partners onboarded
00
Certificates renewed
Partner still being manually onboarded
- Troubleshoot
plan established
- IT works to
resolve the issue
- New test
process started
- Partner
provides wrong IFG certificate
- Test fails
due to corrupt partner data
Centralized repository maintains accurate and real-time partner records.
With PEM...
03
Total partners onboarded
03
Certificates renewed
Partner onboarding and management continues
- Partner
updates email records via self-service portal
- Additional
partner onboarded
- Another
partner certificate renewed
- IT meets to
discuss potential for blockchain
And without...
01
Total partners onboarded
00
Certificates renewed
New partner finally
onboarded... but other
problems
arise
- Test
successful
- New partner
onboarded
- 2 key
suppliers’ security certificates expire
- Suppliers no
longer have file transfer permissions
- IT delays
their hybrid cloud project... again
53% of enterprises cite a lack of visibility into trading partner relationships as a primary concern.
Week 1
With PEM...
01
Total partners onboarded
00
Certificates renewed
Automated partner onboarding
- Onboarding
request
received
- Partner
receives link
to branded PEM login
- Partner
completes
self-service onboarding
- PEM initiates
automatic test run
- New partner
onboarded!
And without...
00
Total partners onboarded
00
Certificates renewed
Manual partner onboarding
- Onboarding
request
received
- IT sends new
partner
questionnaire
-
Questionnaire
returned incomplete
- IT
emails/calls
partner
- No response
Instead of a lengthy, manual back-and-forth communication process that is prone to costly errors. PEM’s self-service portal allows both business users and partners to manage their records without involving the IT department.
Week 2
With PEM...
01
Total partners onboarded
01
Certificates renewed
Automated certificate renewal
- PEM shows a
security
certificate is about to expire
- Renewal
notification
text to supplier
- Supplier logs
into PEM
and supplies new certificate
- Certificate
renewal
complete!
And without...
00
Total partners onboarded
00
Certificates renewed
Manual partner onboarding continues
- Partner
delivers
missing information
- IT configures
SFTP
setup
- IT emails
partner to
retrieve test file
- Test file
retrieval
fails
- Meeting set to
resolve
issue
PEM avoids delays by automatically detecting SSL certificates that are about to expire and notifying partners to upload new ones.
Week 3
With PEM...
02
Total partners onboarded
02
Certificates renewed
Automated
partner onboarding and certificate
renewal
continues
- Another
partner
onboarded
- Existing
partner
certificate renewed
- IT starts
their
discovery on hybrid cloud — months ahead
of
schedule!
And without...
00
Total partners onboarded
00
Certificates renewed
Partner still manually onboarded
- Troubleshoot
plan
established
- IT works to
resolve
the issue
- New test
process
started
- Partner
provides
wrong IFG certificate
- Test fails
due to
corrupt partner data
Centralized repository maintains accurate and real-time partner records.
Week 4
With PEM...
03
Total partners onboarded
03
Certificates renewed
Partner onboarding and management continues
- Partner
updates email
records via self-service portal
- Additional
partner
onboarded
- Another
partner
certificate renewed
- IT meets to
discuss
potential for blockchain
And without...
01
Total partners onboarded
00
Certificates renewed
New
partner finally onboarded... but other
problems
arise
- Test
successful
- New partner
onboarded
- 2 key
suppliers’
security certificates expire
- Suppliers no
longer
have file transfer permissions
- IT delays
their
hybrid cloud project... again
53% of enterprises cite a lack of visibility into trading partner relationships as a primary concern.
Time is money!
Remaining competitive by reducing time
to revenue requires partner
onboarding that’s quick,
accurate, and efficient.
IBM Sterling Partner Engagement Manager
Automated Onboarding
Self Service
Onboarding Visibility
Single Repository
