More than ever, customer experiences and reviews affect the perception of your brand. Trust, loyalty and reputation are at stake, so it’s vital that you’re doing all you can to keep customers happy. Whether it’s interaction with a human or a virtual agent, customers expect seamless access and fast resolution to their queries across digital and voice channels.
In this episode of AI Academy, learn about the impact of large language models (LLMs), and understand three key areas that generative AI is improving customer service. Then download the guidebook to get started.
AI Academy home
Meet the faculty
Let’s put theory into practice. Get actionable steps from the guidebook to successfully implement generative AI to accelerate your application modernization journey.
AI in Action explores what it takes to put artificial intelligence into action across a rapidly evolving business and tech landscape.
The generative AI landscape is no longer a playground for early adopters, it’s a full-blown business transformation race. This isn’t just an opportunity to better deploy gen AI at scale.
Driving a reimagined customer experience with an AI-powered virtual assistant.
We hope you're enjoying the AI Academy experience. You can receive news about the latest updates to AI Academy by subscribing to the Think newsletter.