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Zookeeper, Kafka and Solr services do not start when upgrading InfoSphere Information Server from version 11.5 to 11.7 

Troubleshooting


Problem

When updating InfoSphere Information Server from version 11.5 to 11.7, Zookeeper, Kafka and Solr services either do not start or are stopped shortly after the update.

Symptom

The following components do not function properly:

  • Information Analyzer
  • Information Analyzer Thin Client
  • Subscription Manager
  • Data Quality Exception Console
  • Enterprise Search

Cause

The service stop scripts which are installed with InfoSphere Information Server version 11.5 do not function properly.

Environment

InfoSphere Information Server, Version 11.5, Linux and AIX operating systems

Diagnosing The Problem

Retrieve the status of Zookeeper, Kafka and Solr services by running the following command:

AIX:
/opt/IBM/InformationServer/shared-open-source/bin/status-aix-services.sh
Linux:
/opt/IBM/InformationServer/shared-open-source/bin/status-linux-services.sh

The output indicates that some services are not running.

Resolving The Problem

  2. Stop the services by running the following command:

    Linux:
    /opt/IBM/InformationServer/shared-open-source/bin/stop-linux-services.sh
    AIX:
    /opt/IBM/InformationServer/shared-open-source/bin/stop-aix-services.sh
  3. If the output of the stop script indicates that the process could not be stopped, for example, 

    Waiting for kafka 1 process 12345 to stop: not stopped after 10 seconds!

    stop the process with the specified id by running the following command (replace the 12345 id with the correct id): 

    kill -9 12345
  4. Start the services

    Linux:
    /opt/IBM/InformationServer/shared-open-source/bin/start-linux-services.sh
    AIX:
    /opt/IBM/InformationServer/shared-open-source/bin/start-aix-services.sh

[{"Product":{"code":"SSZJPZ","label":"IBM InfoSphere Information Server"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"}],"Version":"11.7.0.0;11.7","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
16 June 2018

UID

swg22014368

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