Troubleshooting
Problem
Testing Teredata JDBC connection with Cognos Analytics throws the following error
XQE-GEN-0002 An unexpected exception occurred: com.teradata.tdgss.jtdgss.TdgssManager (initialization failure): Nullpointer exception.
Symptom
JDBC datasource connection fails
Cause
tdgssconfig.jar is not placed under CA 11\drivers directory
Diagnosing The Problem
The cogserver logs will contain the following error message during the time of failure:
XQE-GEN-0002 An unexpected exception occurred: com.teradata.tdgss.jtdgss.TdgssManager (initialization failure): java.lang.NullPointerException</messageString></message></messages>
Resolving The Problem
1.Verify whether the tdgssconfig.jar is included in the CA11\drivers folder along with teradata jdbc driver.
2.Make sure the connection string provided is set correctly :
jdbc:teradata://<DatabaseServerName>/TMODE=ANSI,CHARSET=UTF16,DatabaseName=<DBNAME>
Related Information
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"JDBC(DQM)","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
14 May 2019
UID
ibm10884474