IBM Support

Windows STAP installation fails due to STAP installation directory not being empty

Troubleshooting


Problem

From GIM.log
Startup: Starting configuration of Windows S-TAP 11.3.0.159
Options: -UNATTENDED
Options: -INSTALLPATH c:\Program Files (x86)\Guardium Installation Manager
Options: -INSTALLERLOGPATH c:
InstallPath: Install path is valid checking if empty
InstallPath: User supplied non empty path c:\Program Files(x86)\Guardium Installation Manager installing to: c:\Program Files(x86)\Guardium Installation Manager\IBM\Windows S-TAP
InstallPath: Final install path c:\Program Files(x86)\Guardium Installation Manager\IBM\Windows S-TAP is not empty aborting the install
Finish: SETUP ABORTED

Resolving The Problem

Issue due to previous STAP uninstall attempt that did not completely remove the contents of the STAP installation directory.
After completing the steps within the following technote to manually uninstall STAP was then successfully able to install STAP.
https://www.ibm.com/support/pages/guardium-s-tap-installation-failing-windows-server-where-s-tap-was-previously-uninstalled

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"ARM Category":[{"code":"a8m0z000000Gp0IAAS","label":"STAP"}],"ARM Case Number":"TS012644477","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Document Information

Modified date:
03 May 2023

UID

ibm16988151

Page Feedback