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Windows Phones: Collecting Verbose Logs from MaaS360 app (Company hub app)

Release Notes


Abstract

Windows Phones: Collecting Verbose Logs from MaaS360 app (Company hub app)

Content

Follow the steps to access the logs

  1. Tap on Company Hub Icon from the home page of device -> You will be navigated to the MaaS360 aplication home screen page.
  2. Tap on settings icon from the above screenshot #1 - > You will be navigated to the Workplace page.
  3. Slide the phone screen horizontally to navigate to the company hub screen.
  4. Tap on about link - > You will be navigated to the about details of phone.
  5. Tap on ... icon present at bottom right corner in the MaaS360 Core app -> It will provide option to collect the verbose logs.
  6. Tap on "verbose logs" option -> It will open the compressed log file in Word document file.
  7. T ap on ...  icon present at bottom right corner in the MaaS360 Core app - > It will provide the options to save/ share.
  8. Save the file in the phone  with an appropriate name in .txt form.
  9. Connect the device to laptop using data cable and navigate to Computer\Windows Phone\Phone\Documents.
  10. Save the file as .zip format (Since the file is in compressed form by default, you need to first save it as a Zip and then exact it to view.)
  11. Access the <Verbose_log_file_name>.zip file which will contain the verbose log files for MaaS360 Email app.

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSXX","label":"IBM MaaS360"},"Component":"","Platform":[{"code":"PF034","label":"Windows Mobile"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
11 June 2019

UID

ibm10887315