Troubleshooting
Problem
Why does Optim give the error: "Unable to create the index file. Unsupported message(-1) recieved from internal component."?
Symptom
The following is seen in the Optim log file:
Unable to create the index file. Unsupported message(-1) recieved
from internal component.
Cause
Optim is running out of space whilst creating sort files.
Resolving The Problem
You can work around the problem by setting the following registry value.
- 1. Open a DOS box and type 'regedit'.
2. In the Registry, go to Edit->Find and search for 'SortThreshold'.
- You should find it in a 'SpecialProcessing' folder.
4. Restart the Optim server (if it is up).
Alternatively this is resolved in the latest version of Optim.
[{"Product":{"code":"SSMLQ4","label":"IBM InfoSphere Optim Test Data Management Solution"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1.0;7.1.1;7.1.2","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
08 July 2021
UID
swg21432321