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Why does Optim give error "Unable to create index file"?

Troubleshooting


Problem

Why does Optim give the error: "Unable to create the index file. Unsupported message(-1) recieved from internal component."?

Symptom

The following is seen in the Optim log file:

Unable to create the index file. Unsupported message(-1) recieved
from internal component.

Cause

Optim is running out of space whilst creating sort files.

Resolving The Problem

You can work around the problem by setting the following registry value.

    1. Open a DOS box and type 'regedit'.
    2. In the Registry, go to Edit->Find and search for 'SortThreshold'.
      You should find it in a 'SpecialProcessing' folder.
    3. Change the value of this entry to 100.
    4. Restart the Optim server (if it is up).

Alternatively this is resolved in the latest version of Optim.

[{"Product":{"code":"SSMLQ4","label":"IBM InfoSphere Optim Test Data Management Solution"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1.0;7.1.1;7.1.2","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
08 July 2021

UID

swg21432321