IBM Support

Where are the logs for IBM Aspera Connect located?

Question & Answer


Question

Where are the Connect logs located?

Cause

N/A

Answer

    Connect log files are the most effective tool for analyzing Connect issues. Providing IBM Aspera Support personnel with log files helps them resolve problems quickly.  This article covers Connect 3.6 or later.

    Submitting Log Files

    To send logs to IBM Support, use the IBM Enhanced Customer Data Repository (ECuREP). Sending log files requires an IBMid.  Click HERE to create one for free.

    ECuREP is located here:

          https://www.secure.ecurep.ibm.com/app/upload_sf

    Enter your case number (for example, TS001234567) and email address.

    ecurep

    Note: The best way to submit logs to Aspera is to upload a zip or tar file of the entire log directory. 

    Location 

    The location of Connect log files differs by operating system:

    Windows

    The easiest way to find your log folder is to right-click the Connect icon in your system tray. (The icon appears when Connect is running.) In the menu that opens, select Open log folder:

    Connect on Windows

    On Windows systems, Connect log files are located here:

          C:\Users\username\AppData\Local\Aspera\Aspera Connect\var\log

    The Connect quick installer, introduced in version 3.9.6, also has a log file, located here:

        C:\Users\username\AppData\Local\Temp\AsperaLog\ConnectInstall.log
     

    Mac OS X

    The easiest way to find your log folder is to click the Connect icon in the menu bar. (The icon appears when Connect is running.) In the menu that opens, select Open log folder:

    Open log folder

    On Mac OS X systems, Connect log files are located here:
        ~/Library/Logs/Aspera_Connect
     

    The log file for the quick installer (a.k.a. one-click installer) is located in the same directory:

        ~/Library/Logs/Aspera_Connect/aspera-one-click-installer.log

    Linux

    The easiest way to find your log folder is to right-click the Connect icon in the menu bar. (The icon appears when Connect is running.) In the menu that opens, select Open log folder:
     

    On Linux systems, Connect log files are located here:

        ~/.aspera/connect/var/log

    Connect on Linux

    [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSXMX3","label":"IBM Aspera Connect"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

    Document Information

    Modified date:
    20 February 2022

    UID

    ibm10747425

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