IBM Support

When switching between multiple namespaces, the webpage fails to load with a 403 error.

Troubleshooting


Problem

When going through the optional gateway in Cognos Analytics 11.0.7, logging into one namespace then switching to a new one causes a 403 error to occur.

Cause

This is caused by having /bi/v1 in the URL.

Resolving The Problem

Ensure the url you are using is "<GATEWAYNAME>/ibmcognos/bi" where ibmcognos is the name you set up with the the gateway.

[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.0.7","Edition":"All Editions","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg22010309