Troubleshooting
Problem
When installing Guardium Windows STAP via the InstallShield - the error is returned.
Symptom
The following error is returned from the InstallShield when installing Guardium STAP on Windows.
ISNetApiRT.dll is not loaded or there was an error loading the dll. This dll needs to be loaded for this operation. Verify that the dll is in the SUPPORTDIR directory
Cause
This is more likely to be some environment problem on that specific Windows system rather than a Guardium problem
Environment
This was noticed on one Windows system
Windows Server 2012 R2
Guardium STAP release r76991
Diagnosing The Problem
You will see this error when attempting the installation .
Resolving The Problem
In the particular case observed - installing a later version of the Guardium for Windows resolved the issue. - All the latest Fix Packs, GPUs, Sniffer, Security and Agent patches are available on Fix Central
Installing the Guardium S-TAP manually is also an option as follows :-
Please see the Windows Setup Progam for further details on command line installation. An example follows:-
Consider the product installer is in this directory for example
C:\Guardium_9.5_GIM_Windows_r73464\Windows-v9_GPU_500-73464\Windows_Stap_r73464_Installer
1) Make a folder and a file
C:\IBM_shareFolder\stap_configuration
and add 1 entry like this format
<windows machine> <ip of windows machine> <ip of the Guardium Collector>
vmguard16 x.xxx.xxx.xxx x.xxx.xxx.xx
2) run a command prompt (as Administrator) and cd to the installer directory
cd C:\Guardium_9.5_GIM_Windows_r73464\Windows-v9_GPU_500-73464\Windows_Stap_r73464_Installer
3) Run this long command line (you would change the vmguard16 to be your windows machine name )
setup /s /z"vmguard16;c:/program files (x86)\Guardium_test1\guardium_stap;C:\IBM_shareFolder\stap_configuration ; MSSQLSharedMemory=1 DB2SharedMemory=1 CAS=1 NamedPipes=1 Lhmon=1 LhmonForNetwork=1 TLS=1 START=1"
In fact it may install into this directory which is fine
C:\Program Files (x86)\IBM\GUARDIUM_STAP
You will see this flash up hopefully - and within a couple of minutes the install is done and back to command prompt
The GUARDIUM_STAP service should then be running
Related Information
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Document Information
Modified date:
16 June 2018
UID
swg21985785