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When external promotions are used, the promotion details are not visible in IBM Web Call Center

Troubleshooting


Problem

When an order is created with an external promotion, the promotion ID is not seen on the Manage Charges screen on IBM Web Call Center(WCC).

Symptom

The input for createOrder contains the following details for the Awards and Promotion-

<Order EnterpriseCode="DEFAULT" CustomerFirstName="FirstName" CustomerLastName="LastName" OrderDate="2016-11-02T20:24:13.651Z" ReqDeliveryDate="2016-11-07 00:00:00.0"DraftOrderFlag="N" ValidatePromotionAward="N">

<PersonInfoBillTo MiddleName="" Title="" State="SA" AddressLine3="" ZipCode="12345" Country="US" OtherPhone="" AddressLine2="" FirstName="TEST " DayFaxNo="" Company="" AddressLine1="Address" LastName="LastName" City="City" DayPhone="2211231234" AlternateEmailID="" EMailID="" EveningFaxNo=""/>

<OrderLines>

<OrderLine ReqShipDate="2016-11-07 00:00:00.0" OrderedQty="3.0" PrimeLineNo="1" SubLineNo="1">

<Item CostCurrency="USD" ItemID="Item1" />

<LinePriceInfo ListPrice="5" UnitPrice="5" TaxableFlag="Y" IsPriceLocked="Y"/>

<LineCharges>

<LineCharge ChargePerLine="6.00" ChargeAmount="6.00" ChargeCategory="Discount" ChargeName="Discount"/>

</LineCharges>

<Promotions Reset="N">

<Promotion Action="" IsExternal="Y" PromotionApplied="" PromotionCategory="Y" PromotionId="Get 2$ off" PromotionType=""/></Promotions>

<Awards>

<Award AwardId="Get 2$ off" AwardAmount="-6.00000" ChargeCategory="Discount" ChargeName="Discount" AwardApplied="Y" AwardType="PRICING" PromotionId="Get 2$ off" >

</Award>

</Awards>

</OrderLine>

</OrderLines>

</Order>

Here is what the Manage Charges tab on WCC shows -

Cause

The promotion details is picked from the Description tab of the awards.

Resolving The Problem

Pass the Details of the promotion applied in the attribute Description for the Award passed in the order.
<Awards>
<Award AwardId="Get 2$ off" AwardAmount="-6.00000" ChargeCategory="Discount" ChargeName="Discount" AwardApplied="Y" AwardType="PRICING" PromotionId="Get 2$ off" Description="Get 2$ off">
</Award></Awards>

This will ensure that the promotion details are populated in the Manage Charges screen on WCC


[{"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"}],"Version":"9.3;9.4;9.5","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
10 May 2022

UID

swg21995245

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