Troubleshooting
Problem
After closing report window, user gets logged out of Maximo
Symptom
When the user goes back to the Maximo window after closing the report window, the user gets logged out of Maximo.
Cause
This can be caused by an incorrect entry in the mxe.report.birt.viewerurl property.
Diagnosing The Problem
Check the mxe.report.birt.viewerurl property. If the property is the same as the Maximo server url, you will have this issue.
Resolving The Problem
Correct the Viewerurl entry (that is, point it to the Birt Reporting Only Server BROS) or if you are not using a BROS, delete the viewerurl entry, save and live refresh.
For more information, see the BROS section of the Performance Guide Pg 10 https://www-304.ibm.com/support/docview.wss?uid=swg21305031
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Document Information
Modified date:
17 June 2018
UID
swg21695500