Question & Answer
Question
What is the difference between an order being cancelled and closed?
Answer
When the order is closed, the ORDER_CLOSED flag in the database is set to Y. 'Cancelled' is a status in which the order can exist. They are both mutually exclusive. A cancelled order will still list in the Order search for open orders.
An order can be closed (i.e. the ORDER_CLOSED flag can be set to Y) if the “Close Order” transaction has been set up in the pipeline. For example, if the "Close Order" transaction can pick up “Cancelled” orders, running the "Close Order" transaction (after an order is in the Cancelled status) will close the orders.
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Historical Number
FAQ2736
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Document Information
Modified date:
16 June 2018
UID
swg21519240