Troubleshooting
Problem
A user is unable to update their organization's Apple VPP License, and encounters the error "The VPP Service Token you are trying to update seems to be invalid. Please provide a valid token."
Resolving The Problem
Navigate to Apple Business Manager to download a new copy of the organization's VPP license.
In the MaaS360 portal, navigate to Apps > Catalog > More > Apple VPP Licenses.
Select "Disable" under the token.
Next, select "Add Token", and upload the new token file from Apple Business Manager.
Related Information
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSXX","label":"IBM MaaS360"},"ARM Category":[{"code":"a8m3p000000hCHAAA2","label":"PLATFORM-\u003ETOKENS \u0026 RENEWALS"}],"ARM Case Number":"","Platform":[{"code":"PF014","label":"iOS"}],"Version":"All Versions"}]
Was this topic helpful?
Document Information
Modified date:
25 July 2023
UID
ibm17007485