Troubleshooting
Problem
The collector utility gathers important problem determination information that can be sent in for analysis. This document provides information about the utility.
Resolving The Problem
The collector utility gathers important problem determination information that can be sent in for analysis. The output is in a single JAR file. One of the drawbacks of this utility is that the size of the JAR file can be large based on the amount and size of the log files this utility collects. As a result, it is advised, but not required, to stop the application server, clear the log files, and then re-create the issue and run this collector utility. This helps reduce the amount of log file data collected.
Here are the steps on how to execute the WebSphere collector utility on the IBM i OS:
STRQSH
/QIBM/UserData/WebSphere/AppServer/<version>/<edition>/profiles/<profile>/bin/collector -JarOutName /home/wasdata.jar
where...
<version> = V85 or V9
<edition> = Express, Base, or ND
<profile> = the name of your WAS profile
Upload data to IBM
https://www.secure.ecurep.ibm.com/app/upload
BlueDiamond upload:
https://msciftpgw.im-ies.ibm.com/
Additional information on uploading data to IBM Support can be found here:
MustGather: Instructions for Sending Data to IBM i Support
Historical Number
340390516
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Document Information
Modified date:
21 November 2024
UID
nas8N1016070