Troubleshooting
Problem
User Profiles in Impromptu
Symptom
If I have multiple user profiles defined in Impromptu, how can I switch between
those user profiles when logging in?
The menu item that allows changing user
profiles is not enabled.
For some reason, Impromptu is not recognizing
that there are multiple user profiles defined.
PART: Cognos 4.0 SP3
Platform
COMPONENT: Architect
OS: Solaris - 2.8
DATABASE: Oracle -
9.2.0.1
WEB SERVER: WebLogic - 6.1 SP2
WEB BROWSER: Internet Explorer -
5.5 sp2
Cause
Resolving The Problem
The MenuClass menu option is disabled if there is only ONE Administrator
User
Even though Multiple profiles(User Classes) are defined in
Impromptu.
These User Classes also need to be defined in Access Manager AND
they need to be mapped to an Administrator User.
The diagnostics and
resolution steps are listed below
Using Multiple User Classes in
Impromptu
1.Open Access Manager
2.Open File
>ProgramFiles>Cognos>cer1>bin>Cognos.csa
3.Now in the DirectoryTree
Open Directory Servers
11.22.33.44:1234
default
Users
Administrator
4. Choose Administrator and doubleclick to see its
Properties
You will see all available User classes
5. Mark those
that you feel are valid for Impromptu.
Note down these classes for
cross verification with Impromptu User Profiles
6. Save changes into
Cognos.csa
7. Return to Impromptu
8. Close Catalog if
Open
9. Choose User Classes from Catalog menu
10. You will see
that the UserClasses Menu item is enabled
11. If UserClasses is still
not enabled, check the UserProfiles created under Impromptu
Catalog>UserProfiles>UserClasses> drilldown under Creator.
12. If
UserClasses are not visible here, create them and give them appropriate
database folder permissions
Historical Number
PRI48905
Product Synonym
[<p><b>]Fact[</b><p>];
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Document Information
Modified date:
16 June 2018
UID
swg21549610