Troubleshooting
Problem
User cannot login to Maximo Manage when any user, for example, MAXADMIN is blocked due to too many failed login attempts and the mxe.sec.IPblock.MatchBoth property is set to 0.
This error also prevents Maximo Manage from loading or rendering.
Environment
Maximo Manage 8.6
Diagnosing The Problem
Check whether any records in the LOGINBLOCK table with CLIENTHOST column are UNKNOWN and if the mxe.sec.IPblock.MatchBoth property is set to 0.
Resolving The Problem
Change the mxe.sec.IPblock.MatchBoth property value to 1 and clean up the records in the LOGINBLOCK table. Then, restart the maximo server bundle pods
Document Location
Worldwide
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Document Information
Modified date:
13 April 2023
UID
ibm16981873