Troubleshooting
Problem
When upgrading Jazz for Service Management to Version 1.1.3.0 using Installation Manager, the installation fails with the following error: Cannot run program "/space/IBM/JazzSM/ui/bin/wrapper.sh" (in directory "/space/IBM/JazzSM/ui/bin"): error=13, Permission denied [/space/IBM/JazzSM/install/tip/tipWrapp erInstall.xml:215]
Note: This is the issue fixed in JazzSM 1.1.3 Fixpack-1 full and upgrade install. Customers can always upgrade to JazzSM 1.1.3 fixpack-1 directly from any of previous JazzSM 1.1.x releases
Cause
During the upgrade process the non-root user does not have the correct permissions to run the shell script. This is due to the following:
1. Jazz for Service Management is installed as a non-root user
2. Installation Manager is installed in user mode through root user
1. Jazz for Service Management is installed as a non-root user
2. Installation Manager is installed in user mode through root user
Resolving The Problem
The upgrade must be initiated by using the attached script, which gives the non-root user (who originally installed this Jazz for Service Management instance) the correct permissions for the upgrade process.
The script takes two mandatory arguments and one optional argument.
Usage: ./JazzSMgrpModeUpgrade.sh "IM_Install_Location"
"JazzSM_Install_Location" "[Response_file_with_absolute_Path]"
For example (showing default installation paths): ./JazzSMgrpModeUpgrade.sh "/home/root/IBM/InstallManager/" "/opt/IBM/JazzSM/" "/opt/Download/dash_upgrade_rsp.xml"
For IM GUI mode installation, provide the 2 mandatory arguments; IM_Install_Location and JazzSM_Install_Location.
This argument combination invokes Installation Manager in GUI mode and lead you through the rest of the upgrade process.
For IM Silent installation, provide all 3 arguments; IM_Install_Location , JazzSM_Install_Location, and Response_file_with_absolute_Path.
This argument combination invokes Installation Manager in silent mode to upgrade JazzSM.
The script takes two mandatory arguments and one optional argument.
Usage: ./JazzSMgrpModeUpgrade.sh "IM_Install_Location"
"JazzSM_Install_Location" "[Response_file_with_absolute_Path]"
For example (showing default installation paths): ./JazzSMgrpModeUpgrade.sh "/home/root/IBM/InstallManager/" "/opt/IBM/JazzSM/" "/opt/Download/dash_upgrade_rsp.xml"
For IM GUI mode installation, provide the 2 mandatory arguments; IM_Install_Location and JazzSM_Install_Location.
This argument combination invokes Installation Manager in GUI mode and lead you through the rest of the upgrade process.
For IM Silent installation, provide all 3 arguments; IM_Install_Location , JazzSM_Install_Location, and Response_file_with_absolute_Path.
This argument combination invokes Installation Manager in silent mode to upgrade JazzSM.
[{"Product":{"code":"SSRLR8","label":"Tivoli Components"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Jazz for Service Management","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"}],"Version":"1.1.3","Edition":"","Line of Business":{"code":"","label":""}}]
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Document Information
Modified date:
22 April 2019
UID
swg21985946