Troubleshooting
Problem
Unsupported Encoding error when implementin SSL certificates
Resolving The Problem
Known Related Version(s):
FCM 4.0.x
OP 5.1.x
OP 5.5.0.x.
Keyword(s):
weblogic
SSL
certificates
Summary:
While trying to perform a Keytool -import for a newly received certificate you might receive an error message indicating that the encoding is not supported:
"keytool error: java.security.cert.CertificateException: Unsupported encoding"
To resolve:
1. Backup the original certificate.
2. Open the certificate file with notepad
3. Add 2 carriage returns at the end of the downloaded certificate file.
4. Save the certificate.
Cause:
Keytool is specific about certificate format
[{"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.5.3;5.5.2;5.5;5.1;5.0;4.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
Historical Number
1510
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Document Information
Modified date:
15 June 2018
UID
swg21514005