Troubleshooting
Problem
Attempts to uninstall IBM Rational Rhapsody results in error "“Error opening installation log file. Verify that the specified location exists and is writable.”
Symptom
You receive the following error message
image
Cause
This can occur if Windows Installer Logging is enabled, but the Windows Installer engine cannot properly write the uninstallation log file. This condition can occur if the Windows Installer's application heap becomes freed and thus loses the information on where to store the log file. When this occurs, Windows Installer attempts to write to the location 'C:\Windows\System32' and addresses it as a file. Proper behavior would be to write to the following location and file name: 'C:\Users\<username>\AppData\Local\Temp\MSIxxxxxx.log'.
Microsoft has confirmed this to be a problem in Windows 7 Operating System
Environment
Windows 7
Resolving The Problem
In order to resolve the problem you may stop and restart the Explorer.exe process using Task Manager.
More information on the same can be found at Microsoft KB
Related Information
Product Synonym
Rational Rhapsody
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Document Information
Modified date:
27 May 2022
UID
swg21644103