IBM Support

Unable to fetch data for content tree

Troubleshooting


Problem

Error while expanding the Tm1 Server database within Planning Analytics Workspace :
"
Unable to fetch data for content tree
Session can not be established for server : <Server Name>
500 (Internal Server Error) {"code":"Explorer","refID":"message":Failed to get children for Server cubes","cause":"java.net.SickerException:Connection reset"}
"

Environment

Planning Analytics Workspace 2.0.41

Resolving The Problem

Make sure Tm1 Server database has the same credentials which were used to login to the Planning Analytics Workspace (PAW)
All the Tm1 Server databases which have the same credentials as PAW are accessible from within PAW.

Document Location

Worldwide

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Component":"","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
29 April 2019

UID

ibm10882840