Troubleshooting
Problem
This technote discusses not being able to edit report formats in IBM® Rational® ClearQuest®. This can occur after uninstalling Crystal Reports Developer Edition (DE) 8.5 and installing a later version Crystal Reports.
Symptom
Attempting to edit a report format results in one of these errors:
Unable to create Crystal Reports Engine for report format version 10.0.
OR
Problems executing ReportCouldn't display Crystal Reports viewer (crviewer9.dll)
Contact your ClearQuest administrator to verify that crviewer9.dll is registered
This error message is not limited to the versions referenced in these examples. It might have a different version depending on the current version of Crystal Reports installed on the computer.
[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Reporting","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.00;2003.06.13;2003.06.14;2003.06.15;2003.06.16;7.0;7.0.0.1;7.0.0.2;7.0.0.3;7.0.0.4;7.0.0.5;7.0.0.6;7.0.0.7;7.0.0.8;7.0.1;7.0.1.1;7.0.1.2;7.0.1.3;7.0.1.4;7.0.1.5;7.0.1.6;7.0.1.7","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
29 September 2018
UID
swg21216788