Troubleshooting
Problem
Upon clicking the Finish button in the Maximo Application Suite "initialsetup" application, Behavior Analytics Service (BAS) configuration validation fails with and error similar to:
"BAS configuration was unable to be verified: Connecting to BAS (verify=/tmp/bas.pem) at https://bas-endpoint-ibm-bas.apps.mas.ibm.com failed: SSLError: HTTPSConnectionPool(host='bas-endpoint-ibm-bas.apps.mas.ibm.com', port=443): Max retries exceeded
with url: /v1/status (Caused by SSLError(SSLEOFError(8, 'EOF occurred in violation of protocol (_ssl.c:1124)')))\", 'reason': 'InvalidConfiguration'
with url: /v1/status (Caused by SSLError(SSLEOFError(8, 'EOF occurred in violation of protocol (_ssl.c:1124)')))\", 'reason': 'InvalidConfiguration'
Checking the configuration in the admin dashboard, you see that the Analytics Proxy or Full Deployments are in ready status. The BAS endpoint is available, and a BAS API key has been generated successfully.
Symptom
The dialog box provided does not contain the HTTP error message, however viewing the MAS operator manager pod log, the HTTP error code is found:
'message': 'BAS configuration was unable to be verified: Connecting to BAS (verify=/tmp/bas.pem) at https://bas-endpoint-ibm-bas.apps.mas.ibm.com failed: HTTPError: 403 Client Error: for url: https://bas-endpoint-ibm-bas.apps.mas.ibm.com/v1/status', 'reason': 'InvalidConfiguration', 'status': 'False', 'type': 'BASIntegrationReady'}...
Cause
In this case, the Analytics Proxy deployment in BAS was deleted and recreated, but the API key was not regenerated.
Environment
Maximo Application Suite 8.6
Behavior Analytics Service - Proxy deployment
OpenShift 4.6
Diagnosing The Problem
Review the MAS operator manager pod log for the detailed error message, and search for the string "HTTPError".
Resolving The Problem
Delete the original BAS API key and regenerate a new one. Once it has been regenerated, update the BAS configuration in the initialsetup application and save the changes.
Document Location
Worldwide
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Document Information
Modified date:
14 January 2022
UID
ibm16541002