Troubleshooting
Problem
User clicks 'Maintain - Rights - Users'.
User selects (highlights) a different user.
- The menu items are greyed out, so they cannot edit that user
In addition, the menu item to create a new user may be grayed out too.
Symptom
The ability to edit existing (and/or create new) users is prohibited:
Cause
There are several possible causes for this symptom:
- Scenario #1 - User does not have permission to create/modify users
- Specifically, it does not have 'User Group Administrator' ticked/enabled:
- Scenario #2 - User does not belong to the user group 'MAIN'
- By design, only users who belong to the top-level group 'MAIN' are allowed to create/modify users
- Scenario #3 - A different user is locking the menu functionality
- Specifically, only one user (at a time) are able to make changes inside 'Maintain - Rights - Users'
- Scenario #4 - New Admin user has security group limitation. Within the security group limitation, it has 'Rights - users' set to read only
- Specifically, if test remove the securtiy group from 'Limitations' tab on the new admin user account and test again, he will be able to create/modify users
Resolving The Problem
Scenario #1
Modify the user so that 'User Group Administrator' ticked/enabled.
Scenario #2
This is by design. All users (who want to modify other existing users) must belong to the user group 'MAIN'.
- For more details, see separate IBM Technote #123191.
Scenario #3
Ask the other user to logout of Controller, which will release the menu item 'Maintain - Rights - Users.
Related Information
Document Location
Worldwide
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Document Information
Modified date:
18 October 2020
UID
ibm16129303