Troubleshooting
Problem
User launches the Controller on Cloud website (Citrix Storefront). User logs on with username/password. User clicks on the Controller icon (to launch the program). However, the program does not launch. Instead, an ICA text file appears inside the browser.
Symptom
[{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
15 June 2026
UID
swg22008186