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Testing SOQ/TDI Services in Set Access Permission Wizard result in HTTP 503 error during DOORS HP Quality Center Integration

Troubleshooting


Problem

While running the Set Access Permission Wizard after installing IBM Rational DOORS Quality Center Integration (QCI), the error "HTTP status 503: Service Unavailable" occurs during the testing SOQ/TDI Services steps.

Symptom

Error message shows as below:

"--- Testing Services ---


Testing SOQServices

Failed - System.Net.WebException: The request failed with HTTP status 503: Service Unavailable.

at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

at Telelogic.DOORS.TDIntegration.SOQServices.IntegrationWebService.DiagnosticPing()

at Telelogic.DOORS.TDIntegration.Windows.Forms.TestServicesPage.TestServices()

Testing TDIServices

Failed - System.Net.WebException: The request failed with HTTP status 503: Service Unavailable.

at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

at Telelogic.DOORS.TDIntegration.TDIServices.DOORSTDIService.DiagnosticPing()

at Telelogic.DOORS.TDIntegration.Windows.Forms.TestServicesPage.TestServices()

Failed - HttpStatusCode 503 (ServiceUnavailable)

--- Testing Services End ---"

Cause

Permission issues

Diagnosing The Problem

The following steps will help to understand the nature of the issue.

  1. In Internet Information Services(IIS) Manager, go to Application Pools, there should be a DOORSQualityCenterIntegrationAppPool at Running state.

    As soon as it tries to test SOQ/TDI services, this DOORSQualityCenterIntegrationAppPool gets stopped with a status saying "Unspecified Error".
  2. Go to System Event Viewer, there is an error as below



    And there are some warnings as below



  3. Open IIS Manager and click Web Sites > Right click Default Web Site > Properties > ASP.NET tab
  4. Ensure that ASP.NET version is selected as 2.0.50727
  5. Go to Web Service Extensions in IIS Manager and ensure ASP.NET 2.0.50727 is allowed
  6. Ensure IWSUSER is a member of the following groups:
    • Administrators
    • IIS_WPG
    • QCI_Admin_Console_Users
  7. Try using local administrator, not a domain user, to login Windows still cause the same error.

Resolving The Problem

Before running Set Access Permission Wizard, login as local administrator during the installation of QCI server.
You can specify Domain\Groupname (for example, QCI_Server\QCI_Admin_Console_Users) under local administrator login.

Note: You should not use "localhost" as "Domain" name since it may cause some problem later in the process of running a configuration tool.

Delete the IWSUSER account and then run Set Access Permissions. Let the tool recreate the
IWSUSER account.

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Document Information

Modified date:
01 May 2020

UID

swg21469825

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