Troubleshooting
Problem
Attempts to sync tasks in IBM Rational DOORS for HP Quality Center Interface results in the error "Thread was being aborted".
Symptom
Synchronization task does not complete the execution.
The error Thread was being aborted is displayed in sync summary.
Cause
Cause 1:
Rational DOORS for HP Quality Center Integration Server is under a particularly heavy load.
Cause 2:
The ASP.NET hosting process aborts this thread if the thread serving the request doesn't finish for a long time.
Resolving The Problem
You should increase the timeout period for ASP.NET on the DOORSTDIServices virtual directory:
- Open Internet Information Services ( IIS )
- Click on Default WebSite > Right click on DOORSTDIServices > Properties > ASP.NET tab > Edit Configuration > Application tab
- Increase the Request Execution Timeout period
Note: It will probably be set to 110, change it to 300
- Click Application Pool
- Right click on DOORSQualityCenterIntegrationAppPool > Recycle
You can now proceed with the sync operation.
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Integrations: IBM","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.2;9.2.0.1;9.2.0.2;9.2.0.3;9.2.0.4;9.2.0.5;9.3;9.3.0.1;9.3.0.2;9.3.0.3;9.3.0.4","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
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Document Information
Modified date:
01 May 2020
UID
swg21515693