Support Resources for IBM Tivoli Network Manager

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Abstract

This is the support resources home page for the ITNM product. Each tab contains a collection of information that has been identified as most relevant for the given category. Click a button to see the available resources for a specific topic.

Content

	Find answers to common ITNM questions on "dW Answers". Or "Ask a question" on "dW Answers". ITNM Support Engineers participate on "dW Answers". Use the tag "ITNM" to help filter searches or tag your new ITNM related questions.
	Fixpack download links and component version details for IBM Tivoli Network Manager version 4.1.1.
	Fixpack download links and component version details for IBM Tivoli Network Manager version 3.9.
	Fixpack download links and component version details for IBM Tivoli Network Manager version 3.8.
	Details about collecting diagnostic data ITNM environments using "itnm_data.pl". The data collection script is attached.
	A categorized collection of How-to material for ITNM and integrated components.
	IBM Education Assistant (IEA) collection of ITNM presentations.

	Formal product documentation for version 4.1.1 of the IBM Tivoli Network Maanger (ITNM) product.
	Formal product documentation for version 3.9 of the IBM Tivoli Network Maanger (ITNM) product.
	Formal product documentation for version 3.8 of the IBM Tivoli Network Maanger (ITNM) product.

	Portal dedicated to the support of IBM products. This link will take you to ITNM's Support Portal.
	This portal allows you to configure how you get information about what happens on the support portal, such as being notified when new technotes are published, or new APARs have been opened. You can receive notifications by subscribing either by email or RSS feed.
	Webpage showing the availability and end-of-support dates for the ITNM product.
	You can go directly here to open a new PMR. While the link refers to ITNM, you may chose any product for which you are authorized. This also is accessible under the Support Portal.
	AOS can be used by IBM to remotely connect to your system to speed up problem determination, data collection, and, ultimately, problem resolution times.
	This is the Enhanced Customer Data Repository. When you have files to provide support that are too large to supply in email, use this solution to supply IBM with the data required by support to resolve your issues.

	Connect, learn, try, and share with Service Management professionals. Service Management Connect communities are organized by capabilities.
	BLOGS, WIKIS, FORUMS, and many other general resources for the Network and Service Assurance community.
	The Tivoli User Community is home to over 160 groups in 29 countries.
	This is for the IBM RFE Community for ITNM, so that you can see what's the top 20 requests are, and open new ones.

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Document Information

More support for:
Tivoli Network Manager IP Edition

Software version:
Version Independent

Operating system(s):
AIX, Linux, Solaris, Windows

Document number:
594053

Modified date:
17 June 2018

UID

swg27039642

IBM Support

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