IBM Support

Support to exclude MaaS360 MaaS360 Mail from battery optimization

Release Notes


Abstract

MaaS360 adds support to allow the users to turn off battery optimization for Secure Mail app. Previously, the battery optimization was turned on for Secure Mail by default. When the option is turned on, the device could not synchronize with the mail server in the background, resulting in delays in the email and notifications.

Content

To exclude MaaS360 Secure Mail from battery optimization,

  1. Do one of the following

Tap the yellow ribbon in the Inbox. Note: The ribbon is unavailable after Secure Mail is already excluded from the battery optimization list.

Yellow ribbon

Navigate to MaaS360 Settings > General Settings > Optimize background synchronization.

battery optimization setting

Result: The Battery Optimization device settings screen is displayed.

2. Select All Apps filter and then select MaaS360 Mail app.

battery opt apps  Secure Mail Optimization Off

3. Select Don't Optimize option and tap Done.

Secure Mail Optimized

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Document Information

Modified date:
03 April 2019

UID

ibm10879803