IBM Support

Store Operations: Unable to onboard a store. Store not available in the drop-down menu for selection.

Troubleshooting


Problem

Store Operations: Unable to onboard a store. Store not available in the drop-down menu for selection.

Symptom

While trying to onboard a store, I am not able to select the Store configured from the drop-down.

Cause

Resolving The Problem

Configurations for a store:
----------------------------
1) Log-in as an Enterprise User (for this example, we will use E1) and launch the Store Ops Configurator
2) Navigate to Manage Supply Chain Network Model -> Set up Participant Model
3) Create a new Organization (Store1, for example), Associate E1 as its Primary Enterprise
4) In the Roles and Participation Tab, associate the Role 'Node'
5) In the Node Attributes, select 'Yantra Networked WMS' and select the Node Type as 'Store'

To onboard a Store:
------------------------------------
Navigate to Store Processes -> Onboard a store
Store1 should be available in the drop-down

Reference - SOP_PCA_Implementation_Guide.pdf -> Section 3.11.1 -> Onboarding a Store

Pointers for debugging:
---------------------------
1. Check the primary Enterprise of the Store and the Enterprise user with which you have logged in.
2. When launching the Store Ops configurator from the user yantra/yantra, ensure that you load the configurations for the right enterprise before trying to onboard the Store.
3. Check if the Node Type associated is 'Store'. If the Node Type association is for a 'Distribution Center' this Store will not be available in the drop-down.
4. Check if the node that you are trying to onboard is already on-boarded. Once a store is on-boarded, you will not be able to onboard the store again.

[{"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Historical Number

PRI49718

Product Synonym

[<p><b>]Fact[</b><p>];

Document Information

Modified date:
16 June 2018

UID

swg21545185