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The matrix below provides specific terms by Product family for the following:
- Warranty period
- Type and level of warranty service
- Links to applicable Machine Code and other license agreements1
- Links to Product support information
- Other Product terms
IBM licenses Machine Code only under the terms set forth in the IBM License Agreement for Machine Code (“License Agreement”), and only to the extent of IBM authorizations for use of the Built-in Capacity that was Properly Acquired and Activated (as such terms are defined in the License Agreement) and is used in accordance with the IBM Authorized Use Table for IBM Machines.
For machines and upgrades acquired on or after April 1, 2012, the license agreement specified through this webpage governs use of Machine Code, and takes priority over any other Machine Code license terms that are (i) included with the machine or upgrade, or (ii) accepted along with IBM Program license terms.
Product | Warranty period | Type and level of warranty service | Related links |
---|---|---|---|
DS8000 Series | 1-year parts 1-year labor |
Onsite repair, 24 x 7, same day response | Product support Applicable license |
2-years parts 2-years labor |
Onsite repair, 24 x 7, same day response | ||
3-years parts 3-years labor |
Onsite repair, 24 x 7, same day response | ||
4-years parts 4-years labor |
Onsite repair, 24 x 7, same day response | ||
Acceptance-By-Use Machines: All | |||
DS6000 Series | 1-year parts 1-year labor |
Onsite repair, 24 x 7, same day response | Product support Applicable license |
4-years parts 4-years labor |
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response | ||
Acceptance-By-Use Machines: All | |||
DS5000 Series | 1-year parts 1-year labor |
Customer Replaceable Unit and onsite repair, 24 x 7, same day response | Product support Applicable license |
3-years parts 3-years labor |
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response | ||
Acceptance-By-Use Machines: All | |||
DS4000 Series | 3-years parts 3-years labor |
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response | Product support Applicable license |
Acceptance-By-Use Machines: All | |||
DS3000 Series | 3-years parts 3-years labor |
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response | Product support Applicable license |
Acceptance-By-Use Machines: All | |||
XIV Storage System | 1-year parts 1-year labor |
Customer Replaceable Unit and onsite repair, 24 x 7, same day response | Product support |
3-years parts 3-years labor |
Customer Replaceable Unit and onsite repair, 24 x 7, same day response | ||
Acceptance-By-Use Machines: All | |||
Storwize V7000 | 3-years parts 3-years labor |
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response | Product support Applicable license |
Acceptance-By-Use Machines: All | |||
Storwize V5000 | 1-year parts 1-year labor |
Customer Replaceable Unit and onsite repair, 24 x 7, same day response | Product support Applicable license |
3-years parts 3-years labor |
Customer Replaceable Unit and onsite repair, 24 x 7, same day response | ||
Acceptance-By-Use Machines: All | |||
Storwize V3700 | 3-years parts 3-years labor |
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response | Product support Applicable license |
Acceptance-By-Use Machines: All | |||
SAN Volume Controller (SVC) | 1-year parts 1-year labor |
Onsite repair, 24 x 7, same day response | Product support Applicable license |
3-years parts 3-years labor |
Onsite repair, 24 x 7, same day response | ||
Acceptance-By-Use Machines: All | |||
Enterprise Storage Server (ESS) | 3-years parts 3-years labor |
Onsite repair, 24 x 7, same day response | Product support Applicable license |
Acceptance-By-Use Machines: All |
Product | Warranty period | Type and level of warranty service | Related links |
---|---|---|---|
FlashSystem 900 | 1-year parts 1-year labor |
Customer Replaceable Unit and onsite repair, 24 x 7, same day response | Product support Applicable license |
3-years parts 3-years labor |
Customer Replaceable Unit and onsite repair, 24 x 7, same day response | ||
Acceptance-By-Use Machines: All | |||
FlashSystem V9000 | 1-year parts 1-year labor |
Customer Replaceable Unit and onsite repair, 24 x 7, same day response | Product support Applicable license |
3-years parts 3-years labor |
Customer Replaceable Unit and onsite repair, 24 x 7, same day response | ||
Acceptance-By-Use Machines: All | |||
FlashSystem A9000 | 1-year parts 1-year labor |
Customer Replaceable Unit and onsite repair, 24 x 7, same day response | Product support Applicable license |
3-years parts 3-years labor |
Customer Replaceable Unit and onsite repair, 24 x 7, same day response | ||
Acceptance-By-Use Machines: All | |||
FlashSystem A9000R | 1-year parts 1-year labor |
Customer Replaceable Unit and onsite repair, 24 x 7, same day response | Product support Applicable license |
3-years parts 3-years labor |
Customer Replaceable Unit and onsite repair, 24 x 7, same day response | ||
Acceptance-By-Use Machines: All |
Product | Warranty period | Type and level of warranty service | Related links |
---|---|---|---|
Storwize V5010E & V5030E
FlashSystem 5010 & 5030
|
3-year parts 3-year labor |
Customer Replaceable Unit and onsite repair, 24 x 7, same day response | |
Acceptance-By-Use Machines: All | |||
FlashSystem 5015, 5035, & 5045 | 3-year parts 3-year labor |
Customer Replaceable Unit and onsite repair, 24 x 7, same day response | |
Acceptance-By-Use Machines: All | |||
FlashSystem 5200, 5300, 7300, & 9500 | 1-year parts 1-year labor |
Customer Replaceable Unit and onsite repair, 24 x 7, same day response | |
Acceptance-By-Use Machines: All |
Product | Warranty period | Type and level of warranty service | Related links |
---|---|---|---|
Enterprise Tape Storage | 1-year parts 1-year labor |
Onsite repair, 24 x 7, same day response | Product support Applicable license |
Acceptance-By-Use Machines: All | |||
Linear Tape-Open |
1-year parts 1-year labor |
Onsite repair, 24 x 7, same day response | Product support Applicable license |
1-year parts 1-year labor |
Onsite repair, 9 x 5, next business day response | ||
1-year parts 1-year labor |
Customer Replaceable Unit, 9 x 5, next business day response | ||
3-years parts 3-years labor |
Customer Replaceable Unit, 9 x 5, next business day response | ||
Acceptance-By-Use Machines: All | |||
Complementary Storage | 1-year parts 1-year labor |
Onsite repair, 24 x 7, same day response | Product support |
Acceptance-By-Use Machines: All | |||
TS4500 Tape Library
|
1-year parts 1-year labor |
Customer Replaceable Unit and onsite repair, 24 x 7, same day response | |
Acceptance-By-Use Machines: All | |||
IBM Diamondback Tape Library | 1-year parts 1-year labor |
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response | |
3-year parts 3-year labor |
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response | ||
5-year parts 5-year labor |
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response | ||
Acceptance-By-Use Machines: All | |||
TS7700 Tape Library
|
1-year parts 1-year labor |
Customer Replaceable Unit and onsite repair, 24 x 7, same day response | |
Acceptance-By-Use Machines: All | |||
TS4300 Tape Library
|
3-year parts 3-year labor |
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response | |
Acceptance-By-Use Machines: All |
Product | Warranty period | Type and level of warranty service | Related links |
---|---|---|---|
SAN | 1-year parts 1-year labor |
Onsite repair, 24 x 7, same day response | Product support |
1-year parts 1-year labor |
Onsite repair, 9 x 5, next business day response | ||
1-year parts 1-year labor |
Customer Replaceable Unit, 9 x 5, next business day response |
||
Acceptance-By-Use Machines: All | |||
SONAS | 1-year parts 1-year labor |
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response | Product support Applicable license |
Acceptance-By-Use Machines: All | |||
N Series | 3-years parts 3-years labor |
Customer Replaceable Unit and onsite repair, 9 x 5, next business day response | Product support |
Acceptance-By-Use Machines: All |
Product | Warranty period | Type and level of warranty service | Related links |
---|---|---|---|
DR550 File System Gateway | 1-year parts 1-year labor |
Onsite repair, 24 x 7, same business day response | Product support |
Acceptance-By-Use Machines: All | |||
System Storage Productivity Center (SSPC) | 1-year parts 1-year labor |
Onsite repair, 24 x 7, same day response | Product support |
Acceptance-By-Use Machines: All |
Additional resources
1"Other Internal Licensed Code" (OILC) was previously referred to as "Separately Licensed Code" (SLC).
Disclaimer: IBM version level, warranty periods, and service levels may vary by product and country. Therefore, the information in this site may not apply to you. Your rights and IBM's obligations regarding IBM Machine warranties are governed solely by the IBM Statement of Limited Warranty that ships with your Machine or the IBM agreement under which you acquired your Machine. Please consult your local IBM representative, or your reseller for warranty information specific to an IBM Machine and country. This site provides general information at the Machine Type level, it does not provide warranty information for IBM features, conversions, upgrades, elements, or accessories.
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Modified date:
22 July 2024
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isg3T1025376