Question & Answer
Question
Upon launch of IBM SPSS Modeler Subscription or Watson Studio Desktop, I see a Sign-In Error dialog box that indicates a problem with the license and suggests the issue is with internet access. The exact error reads:
Cause
Firewall settings
Answer
To correct this issue, configure your internet security program or firewall to allow access to the following URL:
https://spsssub.ibm.com/licsrv
Also, allow access to the following executable files:
Modeler Subscription:
spssengine.exe
jxbrowser-chromium.exe
java.exe
javaw.exe
modelerclient.exe
https://github.com (192.30.253.113)
http:/ibmpredictiveanalytics.github.io (185.199.108.153)
https://www.ibm.com/support/knowledgecenter/en/SS3RA7_sub/modeler_r_nodes_ddita/spss/base/extension_hub.html
Connecting to the Internet via a proxy, you might receive an error similar to "Some features are not available because no Internet connection was detected" when you try to open the Extension Hub via the Extensions > Extension Hub menu option.
To resolve this error, add the following parameters to the # JVM options in the jvm.cfg file (located in the config directory of the SPSS Modeler installation). Save the file and restart SPSS Modeler.
options, " -DproxyPort=proxyPort"
Watson Studio Desktop:
C:\Program Files\IBM Watson Studio\resources\application\runtimes\r\R-3.5.1\bin\x64\Rscript.exe)
Since the method for adding exclusions is different for each internet security software provider, contact the software provider for details regarding how to 'allow list' files and file types in the vendor's internet security program.
For users who are completely behind a corporate firewall, which is a separate firewall from their workstation, the IT admin might need to specify both the license server URL and the port number for the workstation. For http and https connection, the default port numbers are 80 and 443.
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Document Information
Modified date:
01 September 2021
UID
ibm10738123