Troubleshooting
Problem
In IBM Cloud Pak® System, the Shared Services > System Monitoring instance might go into an Error state after you stop and start the instance upon an update to 1.0.19.0.
This problem is observed in IBM Cloud Pak® System 2.3.3.3.
Symptom
The steps that result into an Error status for the Shared Services > System Monitoring instance are as follows:
– The System Monitoring instance was updated to 1.0.19.0 from 1.0.18.0 or earlier and the instance was in Running state.
– The instance was stopped and started.
– The instance might go into Error state.
– The System Monitoring instance was updated to 1.0.19.0 from 1.0.18.0 or earlier and the instance was in Running state.
– The instance was stopped and started.
– The instance might go into Error state.
Environment
Virtual machine:
Log in to the Hub-TEMS virtual machine and verify that the agents are not running. Use the following command:
/opt/IBM/ITMSS/bin/cinfo -r
User interface:
On the Shared Services > System Monitoring instance page, the instance status is displayed as Error.
Log in to the Hub-TEMS virtual machine and verify that the agents are not running. Use the following command:
/opt/IBM/ITMSS/bin/cinfo -r
User interface:
On the Shared Services > System Monitoring instance page, the instance status is displayed as Error.
Diagnosing The Problem
Logs:
The following message appears in the trace.log file under ITM-Hub-TEMS.* -> IWD Agent -> .../logs/ITM-Hub-TEMS.*.Hub-TEMS/.
The following message appears in the trace.log file under ITM-Hub-TEMS.* -> IWD Agent -> .../logs/ITM-Hub-TEMS.*.Hub-TEMS/.
The log location on Hub-TEMS virtual machine is:
/opt/IBM/maestro/agent/usr/servers/ITM-Hub-TEMS.*/logs/ITM-HubTEMS.*.Hub-TEMS/trace.log*
Error running updateSituations.sh. RC = 99
Error running updateSituations.sh. RC = 99
Resolving The Problem
A resolution to this problem is available in IBM Cloud Pak® System 2.3.3.3 Interim Fix 1.
Download the fixes from the following links and follow instructions from the SysMon_ITM_v10190_2333ifix_eFix.README file to address this problem:
SysMon_ITM_v10190_2333ifix_eFix-cps
https://www.ibm.com/support/fixcentral/swg/selectFixes?parent=PureSystems&product=ibm/WebSphere/IBM+Cloud+Pak+System&release=All&platform=All&function=fixId&fixids=SysMon_ITM_v10190_2333ifix_eFix-cps&includeSupersedes=0
https://www.ibm.com/support/fixcentral/swg/selectFixes?parent=PureSystems&product=ibm/WebSphere/IBM+Cloud+Pak+System&release=All&platform=All&function=fixId&fixids=SysMon_ITM_v10190_2333ifix_eFix-cps&includeSupersedes=0
SysMon_ITM_v10190_2333ifix_eFix-cpssws
https://www.ibm.com/support/fixcentral/swg/selectFixes?parent=PureSystems&product=ibm/WebSphere/IBM+Cloud+Pak+System+Software+Suite&release=All&platform=All&function=fixId&fixids=SysMon_ITM_v10190_2333ifix_eFix-cpssws&includeSupersedes=0
Document Location
Worldwide
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Document Information
Modified date:
06 August 2021
UID
ibm16473105