IBM Support

Selecting options in the left pane of the Welcome page results in a blank sub-menu with IE11

Troubleshooting


Problem

On trying to select any option from the left pane of the Cognos Analytics Welcome page e.g. Team Content, it results in a blank sub-menu when using Internet Explorer 11 browser

Symptom

screenshot.jpg

Resolving The Problem

Upgrade IE11 from...

11.0.9600.17031/Update Versions: 11.0.7 (KB2919355)
to
11.0.9600.18538/Update Versions: 11.0.38 (KB3203621)

[{"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"11.0","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21999876