Troubleshooting
Problem
1. Configure a Finnish Locale say fi_FI_EET. Associate a user to this locale. 2. Login to Application Console -> Task Console -> By References. Save the search criteria with name that have Scandinavian characters like ä, ü. System does not display these characters correctly.
Cause
This is primarily due to UTF-8 character encoding issue.
Environment
This issue is seen when SSFS has been deployed on JBOSS Application server.
Diagnosing The Problem
Check the below configurations:
1. Tthe character encoding properties should be set to UTF-8
yfs.ui.defaultEncoding=UTF-8
yfs.file.encoding=UTF-8
2. At DB level, encoding needs to be set to UTF-8.
E.g. For Oracle, "NLS_NCHAR_CHARACTERSET"/"NLS_CHARACTERSET" should be set to UTF-8.
3. In IE browser, there is option to set UTF-8 for URL handling:
Internet Explorer -> Tools -> Internet Options -> Advanced -> Check "Always send URLs as UFT-8"
Resolving The Problem
If the above configurations are correct, then it is an issue with the configuration in JBOSS Application server.
1. UTF-8 character encoding should be set in the JBOSS Application server startup script.
We need to modify all process start up scripts (for the application server, agent and integration servers) to include the -Dfile.encoding=UTF-8 parameter for the Java command.
Documentation reference:
http://www-01.ibm.com/support/knowledgecenter/SS6PEW_9.3.0/com.ibm.help.install.omdeployom.doc/t_ConfiguringAJBossApplicationServer.html?lang=en
2. Setting -Dfile.encoding=UTF-8 in startup script alone is not enough. Issue can be resolved by setting URI encoding to UTF-8 in respective .xml (server.xml/standalone.xml/domain.xml). It will vary based on JBOSS versions.
Customer has to find correct way to set the URI encoding value.
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Document Information
Modified date:
16 June 2018
UID
swg21989338