RSA II remote control causes JAVA general exception error

Troubleshooting

Problem

When Sun Java version 6 update 12 or 13 is installed on a client system used to open a Remote Control session to a Remote Supervisor Adapter (RSA) II card, the session fails with the following message: Application Error General Exception error message. The error message will display java.lang.NullPointerException. If the Remote Control window is closed, the RSA II web session continues to operate. The symptom has been observed with Microsoft Internet Explorer and Mozilla Firefox browsers on Microsoft Windows clients connected to RSA equipped System x3550, x3650, and x3850 M2. It is likely that other client system Operating Systems (OS) and other RSA equipped systems are also affected.

Resolving The Problem

Source

RETAIN tip: H195390

Symptom

When Sun Java version 6 update 12 or 13 is installed on a client system used to open a Remote Control session to a Remote Service Adapter (RSA) II card, the session fails with the following message:

	Application Error General Exception error message.

The error message will display java.lang.NullPointerException.

If the Remote Control window is closed, the RSA II web session continues to operate.

The symptom has been observed with Microsoft Internet Explorer and Mozilla Firefox browsers on Microsoft Windows clients connected to RSA equipped System x3550, x3650, and x3850 M2. It is likely that other client system OSs and other RSA equipped systems are also affected.

Affected configurations

The system may be any of the following IBM Servers:

System x3755, type 7163, any model
System x3755, type 8877, any model
System x3800, type 8865, any model
System x3800, type 8866, any model
System x3850 M2, type 7141, any model
System x3850 M2, type 7144, any model
System x3850 M2, type 7233, any model
System x3850 M2, type 7234, any model
System x3850, type 8863, any model
System x3850, type 8864, any model
System x3950 M2, type 7141, any model
System x3950 M2, type 7233, any model
System x3950, type 8872, any model
System x3950, type 8878, any model
System x3200, type 4362, any model
System x3200, type 4363, any model
System x3250, type 4364, any model
System x3250, type 4365, any model
System x3400, type 7973, any model
System x3400, type 7974, any model
System x3400, type 7975, any model
System x3400, type 7976, any model
System x3500, type 7977, any model
System x3550, type 7978, any model
System x3650, type 1914, any model
xSeries 226, type 8488, any model
xSeries 226, type 8648, any model

The system is configured with one or more of the following IBM Options:

Remote Supervisor Adapter II, option 13N0382
Remote Supervisor Adapter II, option 39Y9566
Remote Supervisor Adapter II, option 59P2984
Remote Supervisor Adapter II, option 59P2986
Remote Supervisor Adapter II, option 59P2987
Remote Supervisor Adapter II, option 59P2988
Remote Supervisor Adapter II, option 59P2989
Remote Supervisor Adapter II, option 59P2990
Remote Supervisor Adapter II, option 59P2991
Remote Supervisor Adapter II, option 59P2992
Remote Supervisor Adapter II, option 59P2993
Remote Supervisor Adapter II, option 59P2994
Remote Supervisor Adapter II, option 59P2995
Remote Supervisor Adapter II, option 59P2996
Remote Supervisor Adapter II, option 59P2997
Remote Supervisor Adapter II, option 73P9341

This tip is not software specific.

Workaround

Download and install the latest level of the RSA firmware for the system.

The file is available on the 'Software and device drivers -
IBM System x' web page, at the following URL:

http://www.ibm.com/support/docview.wss?uid=psg1MIGR-4JTS2T

If the latest version of RSA II firmware available from the IBM support site does not correct this issue, then downgrade the client system to Java version 6 update 11. This version may be accessed from the following URL:

http://java.sun.com/products/archive/

Additional information

This issue has been addressed in the common code base for RSA firmware. It will be incorporated in subsequent RSA firmware releases for each product as they occur.

Document Location

Worldwide

Operating System

System x:Operating system independent / None

Older System x:Operating system independent / None

System x Hardware Options:Operating system independent / None

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Tips

RSA II remote control causes JAVA general exception error - Servers