Troubleshooting
Problem
In scenarios where clients need to contact support, there is information that can be gathered from the platform, various OS versions we support, and our external programs (such as Cloud Extender) that will make for a much smoother experience. Here are some guides on what information to gather to help expedite the support process.
MaaS360 Portal
MaaS360 for iOS Core Agent
Secure Browser for iOS
MaaS360 for Android Core Agent
Secure Browser for Android
Cloud Extender Core Program
Cloud Extender User Authentication
Cloud Extender User Visibility
Cloud Extender Lotus Traveler
Cloud Extender Exchange Activesync
Cloud Extender Certificate Module
Cloud Extender Real Time Mail Notifications
Mobile Enterprise Gateway (MEG)
Document Location
Worldwide
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYSXX","label":"IBM MaaS360"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]
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Document Information
Modified date:
06 February 2020
UID
ibm11288354