IBM Support

Read First: Collect IBM MQ MustGather data on Linux, UNIX, Windows and IBM i

Troubleshooting


Problem

If IBM MQ on AIX®, Linux®, Windows™, or IBM i is experiencing a problem, the following links describe how to collect "MustGather" data to find a solution.

+++ The online manual has the latest version of the MustGather documentation and Detailed Troubleshooting

https://www.ibm.com/docs/en/ibm-mq/9.4?topic=support-collecting-troubleshooting-information
Collecting troubleshooting information for IBM Support
When you open a case with IBM®, you can include additional IBM MQ troubleshooting information (MustGather data) that you have collected to help with investigating the problem. In addition to the information described in this section, IBM Support might request further information on a case by case basis.

https://www.ibm.com/docs/en/ibm-mq/9.4?topic=support-detailed-troubleshooting
IBM MQ
Detailed troubleshooting
This is the top page in the online manual for MQ regarding troubleshooting and it has a list of other links for different MQ components and features.
 

Resolving The Problem

Tab Navigation

Collect IBM MQ MustGather data when you first open a problem record so you can provide IBM support the information they need to investigate the problem. Start by selecting the category that best matches the problem on your system:

Other Collections

[{"Type":"MASTER","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSYHRD","label":"IBM MQ"},"ARM Category":[{"code":"a8m0z0000001iitAAA","label":"Retired-\u003ETroubleshooting"}],"ARM Case Number":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF012","label":"IBM i"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB36","label":"IBM Automation"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Product":{"code":"SS5K6E","label":"IBM MQ Appliance"},"ARM Category":[{"code":"a8m0z0000001iitAAA","label":"Retired-\u003ETroubleshooting"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Product Synonym

WebSphere MQ WMQ FTE WMQFTE MQFTE IBMMQ

Document Information

Modified date:
15 November 2024

UID

swg21229861

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