Troubleshooting
Problem
Users randomly logged out while working in the application.
Symptom
Users are logged out while working in the application before the timeout value in set in web.xml.
Cause
This can be caused by the LTPA timeout values in WebSphere when user authentication is handed with Application Server Security (LDAP Authentication).
Diagnosing The Problem
Have users time when they are logged in compared to the random logout time. This can be synchronized with the value of time the LTPA timeout is set for. You can also check SystemOut logs; there can be token session timeout messages written to it.
Resolving The Problem
1) Choose Global Security.
2) Click LTPA.
2) Look for the LTPA timeout value
The timeout setting is set to 120 minutes by default. If left at this value, when the token expires, a user will be logged out of Maximo, even when
3) Increase this value to a limit that suits your users
4) Stop the Maximo application server.
2) Look for the LTPA timeout value
The timeout setting is set to 120 minutes by default. If left at this value, when the token expires, a user will be logged out of Maximo, even when
3) Increase this value to a limit that suits your users
4) Stop the Maximo application server.
5) Synchronize nodes
6) Start the Maximo application
*Note if you increase the value to a higher value than the timeout value in web.xml, users will still be logged due to inactivity.
*Note if you increase the value to a higher value than the timeout value in web.xml, users will still be logged due to inactivity.
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Document Information
Modified date:
26 March 2020
UID
swg21577219