Question & Answer
Question
This article informs administrators about QRadar® Support policies for cases related to architectural questions, such as appliance network location, interoperability with other security products, data integrations, unique storage considerations, or license sizing and scoping. This document outlines out-of-scope work for architecture cases and the responsibilities of the QRadar administrator.
Answer
Responsibilities for consultation issues
QRadar is an enterprise-level security product and can integrate with hundreds of security products and technologies. The function of QRadar Support is to repair QRadar and investigate software issues reported by users and administrators. However, QRadar Support is often asked questions or architecture questions that fall outside of our technical capability, which require consultation with the appropriate experts. This can include, but is not limited to:
- Infrastructure questions, such as application placement or hardware vendor questions
- Storage solution architecture
- Appliance or license expansion questions
- Expected data ingestion rates for log sources or network flow
- Integration questions about third-party software interoperability or undocumented protocols
Support type | Description | Responsibility |
Consultations and support |
QRadar® Support can assist with error messages or confirm product functionality issues. For example, QRadar Support can:
|
QRadar technical support To open a case or report an error, contact QRadar technical support. |
Out-of-scope for QRadar Support | The following topics are considered out-of-scope for technical support. QRadar Support reserves the right to close cases related to the following issues:
Resources:
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Document Information
Modified date:
15 November 2021
UID
ibm16428211