About cookies on this site Our websites require some cookies to function properly (required). In addition, other cookies may be used with your consent to analyze site usage, improve the user experience and for advertising. For more information, please review your options. By visiting our website, you agree to our processing of information as described in IBM’sprivacy statement. To provide a smooth navigation, your cookie preferences will be shared across the IBM web domains listed here.
Troubleshooting
Problem
This document describes the functions provided by the Internals menu in QMGTOOLS.
Resolving The Problem
The Internals menu currently has these listed data collections (as more are added, this document is updated to reflect it).
Installing QMGTOOLS
To access Internals menu, go to the MG menu via GO QMGTOOLS/MG command. From there, choose menu option for the Internals menu.
Temp Storage Menu
Directory Dump Menu
Damage Menu
MSD Toolkit
License Management Menu
Scan History Log
Auxiliary Storage Summary
Display UPS status
SYSBASE PERM SM size
This option calculates the SYSBASE permanent directory size. An example of how this size is used for is calculating how much memory is needed for an ASP balance :
https://www.ibm.com/support/pages/node/637727
Note: This option can be run from a command line : CALL QMGTOOLS/GETPERMSM
Note: This option can be run from a command line : CALL QMGTOOLS/GETPERMSM
| Signon user ID/pass | Signon information to OS/400 system |
| Verify signon user pass | Verify password for signon to OS/400 system |
| SST user ID | SST signon information |
| SST verify user password | Verify password for SST signon |
If the command is successful, then something like this would be presented to the user.
Check disk Fragmentation
Internals SYSSNAP Collection
Start Piranha
This option is used by IBM i Software Support
ASMI/Piranha access on HMC
This option is used by IBM i Software Support
Piranha to IBM i using SSH
This option is used by IBM i Software Support
Verify storage
Display Platform Information
This option displays platform level information including:
- Machine type, model, serial number & processor group
- Server firmware level, firmware IPL side, update policy and expiration date
- System manager (HMC, VPM, or stand-alone)
- Power Enterprise Pool (PEP) type
- Capacity on demand processors and memory
Collecting and sending diagnostic information to IBM Support
Method 1 - QMGTOOLS: FTP Data to IBM - https://www.ibm.com/support/pages/node/683501
Method 2 - MustGather: Instructions for Sending Data to IBM i Support - https://www.ibm.com/support/pages/node/644037
[{"Product":{"code":"SWG60","label":"IBM i"},"Business Unit":{"code":"BU070","label":"IBM Infrastructure"},"Component":"Not Applicable","Platform":[{"code":"PF012","label":"IBM i"}],"Version":"Version Independent","Edition":"Standard","Line of Business":{"code":"LOB68","label":"Power HW"}}]
Was this topic helpful?
Document Information
More support for:
IBM i
Software version:
Version Independent
Operating system(s):
IBM i
Document number:
645327
Modified date:
29 January 2025
UID
nas8N1020057
Manage My Notification Subscriptions