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Products are no longer listed in WRKLICINF but show in DSPLICKEY or CALL QSFWINV

Troubleshooting


Problem

IBM i Licensed Programs are no longer showing in WRKLICINF even though they are installed on the system.

Symptom

DSPLICPGM option 10, DSPSFWRSC, DSPLICKEY, and CALL QSFWINV show the licensed program but WRKLICINF no longer shows the licensed program.
You may also be receiving message CPI9E75 indicating that the Grace period expires in xx days on xx/xx/xx for a product that does not show up in WRKLICINF.

Cause

PTFs introduced through APAR SE79942 removed the need for licensing for several IBM i products as listed in
IBM i Portfolio Simplification:

R710 SI84524 (PTF in Error) - fixed by SI84890

R720 SI83645 (PTF in Error) - fixed by SI84891 

R730 SI83646 (PTF in Error) - fixed by SI84892

R740 SI83647 (PTF in Error) - fixed by SI85273

R750 SI83648 (PTF in Error) - fixed by SI84894

*Note: The original PTFs are marked in error and superseded and fixed by APAR SE80680 which has the fixing PTFs listed above. The fixing PTFs are needed for users with older unsupported code/products (5770XH2, 5770XE1, or version of ACS lower than 1.9.1 that used older licensing verification) to be able to connect their user sessions. ACS users receive MSGLM0017 RC2=0X0003 if they do not have the fixing PTF in SE80680.

Environment

IBM i 7.1 -  IBM i 7.4 with the following PTFs or their newer supersedes applied

R710 SI84524 (PTF in Error)

R720 SI83645 (PTF in Error)

R730 SI83646 (PTF in Error)

R740 SI83647 (PTF in Error)

R750 SI83648 (PTF in Error)

Products/Options $0: keys required prior to10/24/2023
• InfoPrint Server (5722-IP1)
• Advanced DBCS Printer Support (5761-AP1)
• Communications Utilities (5761-CM1)
• Advanced Job Scheduler (5770-JS1)
• Performance Tools (5770-PT1)
• Query for i (5770-QU1)
• Db2 Query Mgr & SQL Dev Kit (5770-ST1)
• IBM i Access Family (5770-XW1)
IBM i Optional Features: (5770-SS1)
• Media & Storage Extension – Opt 18
• PSF 1-55 IPM Support – Opt 36
• PSF 1-100 IPM Support – Opt 37
• PSF AnySpeed – Opt 38
• HA Switchable Resource Opt 41
• HA Journal Performance – Opt 42

Diagnosing The Problem

 DSPPTF LICPGM(5770SS1) SELECT(SIxxxxx) 
where xxxxx is the PTF number that corresponds to your release.
Select option 1 for General information. If the PTF has a status of Temporarily Applied, Permanently Applied, Superseded, or Damaged, then the licensing has been removed for the products announced.

Resolving The Problem

There is no action needed to resolve the issue of the announced products not being listed in WRKLICINF since this is expected and even with an expiration showing, these products whose licensing is no longer needed, will continue to work.
However, if the original PTFs are applied and do not have their fixing PTFs applied, then it is strongly recommended to apply the fixing PTFs:

R710 SI84524 (PTF in Error) - fixed by SI84890 

R720 SI83645 (PTF in Error) - fixed by SI84891 

R730 SI83646 (PTF in Error) - fixed by  SI84892

R740 SI83647 (PTF in Error) - fixed by SI84893

R750 SI83648 (PTF in Error) - fixed by SI84894

If desired, the RMVLICKEY command can be used to remove the old and unneeded license keys from the repository, but do not remove the features still requiring a license key.
*Note1: The fixing PTFs may no longer be the latest superseding PTF, so the latest superseding PTF is recommended for any other license management issues to be prevented as well.
*Note2: If you installed the mentioned products before applying the PTF from APAR SE79942 that removes licensing, you may still receive CPI9E75 or CPI9E76 messages indicating that the Grace period expires in xx days on xx/xx/xx even if the licensing was removed. This is normal and with a license key no longer needed for the mentioned products with the PTF for APAR SE80680 applied, this will not cause any issues when the grace period expires. There is not a supported way to stop the grace period or the grace period message for only specific products, so if the PTF for APAR SE80680 is applied, then just ignore the CPI9E75 and CPI9E76 messages but for only the products whose licensing were removed. To check for remaining licensed products that will be expiring within so many days, use the SQL QSYS2.LICENSE_INFO :
Example in STRSQL or SQL Manager for checking within 14 days of expiration:
SELECT * FROM QSYS2.LICENSE_INFO WHERE LICENSE_EXPIRATION <= CURRENT DATE + 14 DAYS

Related Information

Document Location

Worldwide

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Document Information

Modified date:
12 June 2024

UID

ibm17066410