IBM Support

Price Override Option is disabled in Call center for Commerce

Question & Answer


Question

Why is price override option disabled in IBM Call Center for Commerce 9.4 but enabled on 9.0 RCP?

Answer

Price Override is only allowed for Bundle items with pricing strategy Parent.
Starting CCC 93 FP11 a fix was provided to disable the Price override link for bundled items with pricing startegy as COMP and ALL.
Hence even if the Price override option is enabled in 9.0 RCP you should not be comparing it, as a fix was provided in CCC 9.3 (higher version) to disable the link.

[{"Product":{"code":"SS6PEW","label":"Sterling Order Management"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Sterling Call Center","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"9.4","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
16 June 2018

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swg21988223