Troubleshooting
Problem
A "Postmortem file does not exist" error occurs if the downloadPostmortem management API method is invoked on an appliance where Postmortem logs is not generated.
Cause
The downloadPostmortem command downloads an existing postmortem file.
Resolving The Problem
Use the GeneratePostmortem API method to generate the postmortem file first and then use the DownloadPostmortem method to download it.
[{"Product":{"code":"SSRQYV","label":"WebSphere Cast Iron Hypervisor Edition Standard"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"},{"code":"PF016","label":"Linux"}],"Version":"6.1.0.9","Edition":"Virtual","Line of Business":{"code":"LOB45","label":"Automation"}}]
Was this topic helpful?
Document Information
Modified date:
15 June 2018
UID
swg21612777